Credit Guide

This document provides information about the services we provide.

We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing and finance broking.

Our Registered Name:

S.M.E. Commercial Finance Pty Ltd (ABN 23 091 099 839)

Trading As:

(i)  S.M.E. Commercial Finance; and

(ii)  Drive Wise Auto Finance

Australian Credit Licence no.: 390458

Head Office Address: Level 5, 15-19 Claremont Street, South Yarra VIC 3141

Contact Details:

Telephone – 1300 275 763

Email – credit@smefg.com.au

This document and its details also apply to our authorised Credit Representatives.

Services We Provide

We will help you to choose a loan which is suitable for your purposes.

Our Panel of Lenders

We access finance from a panel of lenders through two aggregators or directly. Our aggregators are COLLEGE CAPITAL AUSTRALIA LIMITED ABN 87 613 138 113 and NATIONAL FINANCE CONNECTIONS PTY LTD trading as VIKING AGGREGATION ABN 16 661 296 457. The following lenders are among the six with whom we conduct the majority of our business (but are not limited to):

·        Bank of Queensland Limited

·        Westpac Banking Corporation

·        Metro Finance Pty Ltd

·        Capital Finance Australia Limited

·        Macquarie Bank Limited

·        Plenti Pty Limited

We Will Need Information from You

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain or we help you to enter is not

unsuitable for you. To decide this, we may need to ask you some questions to assess whether the loan is not unsuitable. The law requires us to:

·        make reasonable inquiries about your requirements and objectives

·        make reasonable inquiries about your financial situation

·        take reasonable steps to verify that financial situation

We will assess credit as being unsuitable if at the time is likely:

·        you could not pay or could only pay with substantial hardship

·        the credit will not meet your requirements and objectives

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the

contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.

We must provide you with a copy of our preliminary assessment of your application if you ask within seven years of when we assist you. We will provide you with our assessment within 7 business days of your request if it is made within two years of us giving you a credit assistance quote. We will provide it within 21 business days if your request is received more than two years after we gave you a credit assistance quote. We are only required to give you a copy of the preliminary assessment if we give you credit assistance.

Fees Payable by You

You may need to pay the lenders application fee, valuation fee and other fees. We may charge a fee for our services when you engage our services and/or enter into a loan we have arranged for you. More details about the fees you must pay will be set out in a credit assistance quote we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

Commissions Received by Us

Commission may be received by an Aggregator from the lenders who provide finance for you as our customer(s). We in turn may receive commission from an Aggregator. These commissions are not payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.

Commissions Payable by Us

We source referrals from a broad range of sources. For example, we may pay fees to motor dealers, suppliers, real estate agents or accountants for

referring you to us. These referral fees are generally small amounts and accord with usual business practice. These are not fees payable by you. You

may, on request, obtain a reasonable estimate of those commissions and how the commission is worked out.

Our Internal Dispute Resolution Scheme

We hope you are delighted by our services, however if you have any complaints, you should notify us by contacting our Dispute Resolution Officer by:

·        Telephone – 1300 275 763

·        Email – credit@smefg.com.au

·        Writing – Level 5, 15-19 Claremont Street, South Yarra VIC 3141

or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer. You should explain the details or your

complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.

Our External Dispute Resolution Scheme

If you are not satisfied with the outcome of our attempt to resolve your complaint, you may refer the matter to the Australian Financial Complaints

Authority Australia on phone 1800 931 678 or by writing to GPO Box 3 Melbourne VIC 3001. The Australian Financial Complaints Authority Australia is a no-charge external and independent dispute resolution service.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request or on our website: www.smefg.com.au

Questions?

If you have any questions about this credit guide or anything about our services, just ask at any time. We are here to help you.